Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the 30 days are up then we can not accept any returns.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

If the correct items have been sent to you but you still want to return them, then this will be at the cost of you, the customer. If we have made an error and sent out items that you have not ordered then we will pay for the return.

To start a return, you can contact us at info@factorysupplements.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return can not be accepted

You can always contact us for any return question at 

info@factorysupplements.co.uk.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We cannot accept products that have been opened and used by the customer or in any way unfit for selling purposes unless damage was made in transit.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The return for exchanges will be at the cost of the customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.